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1. Who do I contact regarding water or sewer bills?

Southgate manages the infrastructure that conveys potable water to your property and ultimately conveys sanitary sewage from your property to a treatment facility. Please contact Denver Water at 303-893-2444 with any questions or concerns about your water bill and the City of Englewood at 303-762-2635 with any questions or concerns about your sewer bill.

2. I am experiencing low or no water pressure - who do I call?

Common household causes for low/lower than normal or no water pressure include: 

1. Issues with the Pressure Reducing Valve (PRV) in the home
2. Water softener maintenance
3. Recent plumbing work whereby a system was repaired but not restored to its optimal state
4. Break on the Irrigation system

However, low or no water pressure can also be cause by a water main break or repair. Please call (303) 779-0261 to report low or no water pressure. After hours, select option 8 to connect with the on-call operator. We will endeavor to assist you in determining where the problem may lie and if a plumber is needed to remediate the situation.

3. I'm having a sewer back-up - what should I do?

Please call (303) 779-0261 to report a sewer back up or overflow.  After hours, select option 8 to connect with the on-call operator.

4. My water is discolored/brown - what should I do?

Common reasons for Discolored/brown water include: 

1. Construction involving heavy equipment in the area
2. Hydrant flushing activities, which the district conducts regularly throughout the year
3. A water main break in the neighborhood
4. Water main repairs

However in most causes, discolored/brown water can be mitigated by running your faucets for a few minutes until the discoloration disappears. If, the problem persists, please call (303) 779-0261 to report Discolored/brown water. After hours, select option 8 to connect with the on-call operator.