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Emergency Phone: 303-779-0261
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For additional information, visit denverwater.org/BillingRates/RatesCharges/2016-rates/
2. Denver Water's priorities for 2016 and the changes to the rate structure will allow us to continue improving our water system while ensuring essential water use remains affordable for our customers.
3. Denver Water has carefully created a new rate structure that will begin to shift our revenue from such a heavy reliance on usage to a more stable fixed fee over the next few years.
4. More stable revenue will mean that the future rate increases can be minimized and be less susceptible to increases due to fluctuations in outdoor water use resulting from unpredictable weather.
5. The new structure will provide a more stable source of revenue that Denver Water needs to continue to collect, treat and deliver safe, reliable water to its customers.
Fixed Monthly Charge: based on meter size ($8.79 for a 3/4" meter, or 1 SFE)1st Tier: average indoor use/essential use (e.g. water for hygiene, drinking, etc.)2nd Tier: outdoor use3rd Tier: excessive use
2. The point of average winter consumption is to keep essential indoor use affordable.
3. Conservation is still a priority and it is important to ensure the stability of our current and future water supply. We strongly discourage water waste.
4. Water use has declined 22% in Denver Water's service area over the last decade. We all need to continue efforts to create a culture of conservation. For more information, check out denverwater.org/Conservation/
1. Our blog: denverwater.org/2015/12/16/your-water-bill-different-path-same-goals/
Southgate manages the infrastructure that conveys potable water to your property and ultimately conveys sanitary sewage from your property to a treatment facility. Please contact Denver Water at 303-893-2444 with any questions or concerns about your water bill and the City of Englewood at 303-762-2635 with any questions or concerns about your sewer bill.
Common household causes for low/lower than normal or no water pressure include:
However, low or no water pressure can also be cause by a water main break or repair. Please call (303) 779-0261 to report low or no water pressure. After hours, select option 8 to connect with the on-call operator. We will endeavor to assist you in determining where the problem may lie and if a plumber is needed to remediate the situation.
Please call (303) 779-0261 to report a sewer back up or overflow. After hours, select option 8 to connect with the on-call operator.
Common reasons for Discolored/brown water include:
However in most causes, discolored/brown water can be mitigated by running your faucets for a few minutes until the discoloration disappears. If, the problem persists, please call (303) 779-0261 to report Discolored/brown water. After hours, select option 8 to connect with the on-call operator.
Southgate has contracted with Denver Water and City of Englewood to provide billing services for water and sewer, respectively, on behalf of Southgate. Please visit the payment page for more information.
Please call Southgate at 303-779-0261 to report any interruption in service.
Please call a plumber. Most sewer backups are service line related, which are not the responsibility of Southgate. If a plumber determines the backup is caused by a blockage in the main line, contact Southgate immediately.
If the property is not draining wastewater to the sewer system and wastewater continues to back-up into the structure or large quantities of wastewater (more than that produced by the property itself) continues to back-up into the structure, contact Southgate immediately at 303-779-0261.
Discolored/brown water is often the result of Southgate performing work on the water system, which can dislodge scale that builds up inside the pipe causing water to appear discolored. The best thing for homeowners to do is simply run the water from faucets in the home to flush out the color until it runs clear. If the discolored water does not clear after flushing, please contact Southgate.
Sometimes odors are coming from the surrounding area, such as drains or in-house water filters that need changing. If the odor persists and you do not think that the odor is coming from the surrounding area, please contact Southgate.
Denver Water provides water to Southgate. Information on water quality can be found on Denver Water's website
Southgate is responsible for the main lines and the immediate connections to the main line. The property owner is responsible for the service line. The responsibility for the service line does not end at the property line, asphalt edge, or sidewalk but extends to the connection to the main within the street, right-of-way, or easement.
Denver Water provides information on Xeriscape on their website.