Show All Answers

1. Who do I contact regarding water or sewer bills?

Southgate has contracted with Denver Water and City of Englewood to provide billing services for water and sewer, respectively, on behalf of Southgate. Please visit the payment page for more information. Payment Page

2. I am experiencing low or no water pressure - who do I call?

Please call Southgate at 303-779-0261 to report any interruption in service.

3. I’m having a sewer back-up - what should I do?

Please call a plumber. Most sewer backups are service line related, which are not the responsibility of Southgate. If a plumber determines the backup is caused by a blockage in the main line, contact Southgate immediately.

If the property is not draining wastewater to the sewer system and wastewater continues to back-up into the structure or large quantities of wastewater (more than that produced by the property itself) continues to back-up into the structure, contact Southgate immediately at 303-779-0261.

4. My water is discolored/brown - what should I do?

Discolored/brown water is often the result of Southgate performing work on the water system, which can dislodge scale that builds up inside the pipe causing water to appear discolored. The best thing for homeowners to do is simply run the water from faucets in the home to flush out the color until it runs clear. If the discolored water does not clear after flushing, please contact Southgate.

5. My water smells - what is the cause?

Sometimes odors are coming from the surrounding area, such as drains or in-house water filters that need changing. If the odor persists and you do not think that the odor is coming from the surrounding area, please contact Southgate.

6. What is the quality of my drinking water? How safe is my drinking water?

Denver Water provides water to Southgate. Information on water quality can be found on Denver Water's website Denver Water Quality Reports

7. A service technician just told me that our water or sewer service line is broken. Who is responsible for the repair?

Southgate is responsible for the main lines and the immediate connections to the main line. The property owner is responsible for the service line. The responsibility for the service line does not end at the property line, asphalt edge, or sidewalk but extends to the connection to the main within the street, right-of-way, or easement.

8. What is Xeriscaping?

Denver Water provides information on Xeriscape on their website. Xeriscape Page