Water Shut-Off

Only Southgate personnel may operate valves and perform water shut-offs.


Contact us with a minimum advance notice of 2 business days to request a water shut-off. Scheduling a water shut-off is subject to personnel availability and anticipated impact to our customers. Should the requested water shut-off result in a major service interruption to our customers, Southgate may require:

  • More than 2 days before performing a water shut-off
  • Customer notifications from the contractor
  • A bypass system to keep customers in service
  • Additional requirements, as set forth by Southgate, to mitigate the impact of a service interruption to our customers