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1. Why are rates increasing?
2. Why is the rate structure changing?
3. What is Average Winter Consumption (AWC) and how is it determined?
4. Why did you choose January through March to determine AWC?
5. What is the fixed monthly charge (formerly known as the "service charge")?
6. What is my meter size?
7. Can't I intentionally increase my winter usage to gain a higher tier 1?
8. I'm a low user, isn't this benefitting higher users?
9. What do the rates and fixed monthly charge pay for?
10. Where can I find more information about the 2016 water rates?

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1. Whom do I contact regarding water or sewer bills?
2. I am experiencing low or no water pressure - who do I call?
3. I’m having a sewer back-up - what should I do?
4. My water is discolored/brown - what should I do?
5. My water smells - what is the cause?
6. What is the quality of my drinking water? How safe is my drinking water?
7. A service technician just told me that our water or sewer service line is broken. Who is responsible for the repair?
8. What is Xeriscaping?